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Analytics Built for
Public Service

See what residents ask, where they get stuck, and what gets resolved online.

Track the most common resident questions by topic, service, and department.
See where chat starts across your site and which pages drive the most help.
Measure online resolution through clicks to forms, portals, and service requests.
Identify abandonment points where residents drop off and switch channels.
Monitor peak demand times to plan support and prepare for service surges.
Maintain trust with visibility into redaction and sensitive data masking activity.
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A Clear Path to Fewer Calls and Better Self Service

Turn real resident behavior into targeted improvements across content and workflows.

Outcomes Delivered

Pinpoint the services creating the most avoidable calls and emails.
Detect content gaps where official guidance is missing, unclear, or outdated.
Surface friction from PDFs, broken links, and inconsistent department ownership.
Reveal repeat questions that signal confusion and generate recurring workload.
Spot seasonal spikes early and publish updates before volume escalates.
Prioritize fixes with ranked insights like top intents and trending topics.

See What’s Possible with Cloudwick

Talk to Our Team

Have questions or want to see Amorphic in action?
Let’s connect.

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Modernize 311 for the Digital Era

Discover how Web 311 Chat delivers faster answers,
actionable insights, and lower cost-to-serve.

Download the Solution Brief